Frequently
Asked Questions
How to make a booking and an enquiry?
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Option 1 - Book or send enquiry via online forms
To book online, please click on the following forms:
SaveFlights.com - Online
Booking
Customers who require additional information on products and who
have not yet decided to book may select any of the options below:
SaveFlights.com - Enquiry Form
Option 2 - Book or enquire via telephone
Call SaveFlights.com at +66 (0) 2 932-7112 - 3, 66 (0) 2 539-6106,
66 (0) 1 441 5527
Option 3 - Book via Live Chat
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How long do I get response after submit
form ? |
We will response to all requested within 24 hours, if you do not
receive response within 24 hours, please resend us your enquiry
or call us. If your reservation is confirmed, we will e-mail you
the confirmation, prices and method of payment.
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Does your special airfares are offering
for flight based out of Thailand only ? |
Yes, our special airfares are offered for flight originating from
Bangkok, Thailand to destination worldwide.
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Can I request airfare that
departure from other country? |
Yes, we will check special airfare with our suppliers and replay
via e-mail. Please e-mail your routing at info@SaveFlights.com
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How do I view my booking itinerary and
check my booking status? |
After your reservation is confirmed, we will e-mail confirmation
with reservation code under Amadeus System. Please enter www.Checkmytrip.com
and complete reservation code and your family name. Your travel
itinerary will be display.
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After my reservation is confirmed, when
do I need to issue ticket? |
Airline will automatically set due date to issue ticket accordance
with ticket condition, we keep you inform upon booking confirmation.
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Which airlines are now offering
e-ticket out of Thailand? |
Electronic ticket (e-ticket): According to IATA's regulation, all
tickets are electronic tickets, unless infant ticket in some airlines
is paper. After payment done, E-ticket will be send via email (E-ticket
will stated passenger name, itinerary, airlines confirmation code
and ticket number). Just print it out and bring for check-in reference.
You are able to log-in with confirmation code and family name to
retrieve your E-ticket receipt for check-in preferences here: Print
E-ticket receipt
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If we prefer paper tickets, is there any
extra fee on flight that offering e-ticket ? |
There is no more paper tickets option.
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How do I make an airline reservation for
someone else? |
You can make a reservation and purchase for others (using your
credit card) even if you are not including yourself on the reservation.
However, after payment done online, we would require cardholder
fax or scan& email back with copy of credit card (front/back)
and copy of passport to our Bangkok Office at fax number +662 932
7008, email info@saveflights.com
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Do I need to reconfirm my flight before
departure? |
It is no longer required to reconfirm your flight with an airline.
However, some airlines still require passengers to reconfirm flights
with the airline 72 hours prior to departure are
- Aeroflot Russian Air (SU)
- AeroSvit Ukraine Air (VV)
- Air China (CA)
- Air India (AI)
- Biman Bangladesh (BG)
- China Eastern Airlines (MU)
- China Southern Air (CZ)
- Egypt Air (MS)
- Garuda Airlines (GA)
- Indian Air (IC)
- Kuwait Airways (KU)
- Myanmar Airways (8M)
- Royal Jordan Air (RJ)
- Turkish Airlines (TK).
- Vietnam Airlines (VN)
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After ticket issued, can I change my travel
dates? |
Upon your reservation is confirm, ticket condition with date change/cancellation/no-show
penalty fee will be stated in your confirmation email. Please feel
free to contact us if you required any further information or assistance
about changes via email info@saveflights.com
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If I cancel my ticket, do I get the refund? |
Airline has different rules and policies on cancellation and changes.
SaveFlights.com will let you know ticket conditions, cancellation
and changes policies before you buy your tickets. If you have specific
questions, please do not hesitate to contact one of our staff before
purchasing tickets.
1. Fully Flexible air ticket (Refundable) GENERAL rules of change
& cancellation
- Outbound date change to LATER flight/date FREE of charge
- Inbound date change to earlier or later flight/date FREE of charge
within ticket validity
- Fully unused ticket, cancellation fee about THB 5,000- 7,000,
refund process 3 months
- Partial used ticket is NON-REFUND
2. Flexible air ticket (Refundable with change penalty fee) GENERAL
rules of change & cancellation
- Outbound change to LATER flight/date with change fee (THB 2,000-4,500)
- Inbound change to earlier or later flight/date with change fee
(THB 2,000-4,500) within ticket validity
- Fully unused ticket, cancellation fee about THB 5,000- 7,000,
refund process 3 months
- Partial used ticket is NON-REFUND
3. Non-refundable air ticket (Fixed flight/date) GENERAL rules of
change & cancellation
- Non-refundable
- Flight/date change not allow both inbound/outbound sectors.
To make sure your ticket condition, please contact our reservation
via phone or e-mail Ticket@SaveFlights.com
or Info@SaveFlights.com
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How do I request a ticket cancellation
and process refund? |
IAfter issued ticket and there is any cancellation, please send
an e-mail informing our staff at Info@SaveFlights.com
or contact number +662 932 7112, + 662 932 7113, mobile: 0814415527
Process of refund with airlines takes 2-3 months.
After we received refund from airlines, we will e-mail notifies
of refunded amounts and then process refund money accordingly via
money transfer or credit card according to your payment method.
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Billing and
payment Information
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What is included in airfare
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Fares shown are for one adult economy class, quoted in Thai Baht.
These fares are included airline-imposed fuel surcharges, Bangkok
airport tax (THB 700).
Fare table O/W stand for One way trip airfare | R/T stand for Roundtrip
trip airfare
Ticket validity considers from departure dates (not purchasing dates)
Ticket condition is departure period from Bangkok which clarified
low/high/peak season airfare
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Do you charge service fees? |
There is no fee to access and use our on-line reservations system
to research or process booking
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What are the methods of payment? |
Full prepayment is required for our special airfare; you may make
payment using the following methods as follow:
1. Cash :
This method is exclusive for customer within Bangkok area only,
upon ticket delivery, you can pay cash to SaveFlights.com's messenger
who provides you the evidence of receipt in return. This method
do not available for student/youth ticket, Air India, India Air,
Royal Nepal Airline, Egypt Air and some special promotion air-tickets.
2. Bank Transfer :
2.1 Oversea Remittance: Payment should be received before ticketing
due date, with all bank transfer charges/ fees to be paid by client.
Kindly inform your bank to pay in full to cover all bank transfer
fee. Please fax or e-mail a copy of pay-in slip at info@SaveFlights.com
or fax. +66 (0) 2 932-7008
Our special airfare based a full prepayment by money transfer. Please
mentioned 'PAY IN FULL"
The bank account name : SAVEFLIGHT TRAVEL Co., Ltd.
The bank name : SIAM COMMERCIAL BANK
The bank branch : THANON RATCHADAPISEK 3 (TRUE TOWER)
The account Number : 106-2-20149-4
Bank Swift Code : SICOTHBK
The bank address : 18 TELECOM TOWER BUILDING RATCHADAPHISEK
ROAD, HUAI KHWANG, BANGKOK 10310
2.2 Domestic Transfer: Payment by bank transfer must be made to
"SaveFlight Travel Co., Ltd" via one of the following
accounts: Please fax or e-mail a copy of pay-in slip at info@SaveFlights.com
or fax. +66 (0) 2 932-7008
Bank
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Branch
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Account Type
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Account No.
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Siam Commercial Bank |
Ratchasapisek 3
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Savings
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106-2-20149-4
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United Oversea Bank (UOB) |
Top Ladprao
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Savings
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128-2-20431-0
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Bangkok Bank |
Ladprao 44
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Savings
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203-4-04075-4
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Bank of Ayuttaya (Krungsri) |
Chokchai 4
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Savings
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400-1-15921-6
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3. Credit card :
Currently, we accept VISA, MasterCard and American Express (AMEX).
Your order will be processed once we receive the approval from related
credit representative. Once approved, your credit line will be reserved
as per your order amount (For online credit card payment, your credit
line will be reserved in the bank system for 7 days no matter your
order is cancelled).
3.1 VISA and Master Card : Online
- Charge 3% credit
card fee
You can safely shop at SaveFlights.com by using your VISA and
MasterCard from any issuing banks. We will email booking confirmation
together with secured online payment site, the system will be linked
to our representative bank's web page where your credit card information
must be filled and processed. Credit card information will be encrypted
and transferred under secured server. Once the transaction is approved,
the system will show 'COMPLETED' page. If page show 'rejected',
please contact your bank to authorize charges.
3.2 American Express (AMEX) : Offline
- Charge 3% credit
card fee
This is off-line system, We will email booking confirmation together
with secured online payment site, where your credit card information
must be filled, page will be showed completed and then we need to
get approved code from Amex. After approved, payment confirmation
will be sent via email to you.
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Is my credit card information safe? |
It's truly safe and secure to pay on-line with Bank of Ayudhya
(KrungSri Bank)
Credit Card Payment Security
Krungsri e-payment gateway Safe and secure
A peace of mind is provided through our proven state of the art
technology with advanced security measure.
1) 2 Firewalls
Firewall systems are to detect and prevent any form of illegitimate
activities on our network systems. Moreover, there are regular security
reviews of our systems by our internal system auditor as well as
external security experts.
2) SSL (Secured Socket Layer) 128 bits VeriSign
All information transmitted over the Internet is encrypted using
the 128 -bit Secure Sockets
Layer (SSL) protocol to ensure data confidentiality and integrity.
SSL is a secure way of
transferring information between two computers on the Internet using
encryption.
3) Encryption and Decryption
Strong end-to-end encryption is also adopted within the bank's computer
networks and
resources.
4) Fraud Prevention System to identify the fraud level
The intelligent system can work smart to prevent fraud transaction
by matching Credit Card
Information.
5) Block/Unblock the risky country & Card Type acceptation
By merchants' need, you can select any countries for block or unblock
to do transaction with you.
6)
and More safely,
Krungsri e- Payment also supports 3-D secure innovation: VbV: Verified
by Visa Card, MCSC: MasterCard SecureCode andJ/Secure, helping merchants
to ensure online shoppers that their private information is double-protected.
Website Security
The
importance of security for our clients is of utmost concern to us.
We exercise great care in providing secure transactions from your
computer to our server.
All your transactions are protected by powerful Secure Sockets Layer
(SSL) encryption technology.
SSL encrypts your credit card number, name, address, and telephone
number before they travel over the Internet. This makes doing business
over the Internet as secure as purchasing by telephone.
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How to pay for the ticket on-line at secure
site? |
1. SaveFlights.com will email booking confirmation together with
secured online payment site
2. Enter the secured online site and complete contact detail, services
information and then click submit button. You will be redirected to
Krungsri credit card e-Payment.
3. Complete credit card information
4. Krungsri e-Payment system processes the online authorization and
display the transaction status.
5. After transaction completed, you will receive email confirmation
of order from Bank of Ayudhya PCL.(www.KrungSri.com).
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How to receive e-ticket ? |
Once we issue e-ticket, we will e-mail or fax you the Electronic
Ticket Receipt. In Electronic Ticket Receipt will indicate your
full flight information, airlines confirmation code, ticket number.
Please print-out this e-ticket receipt as your check-in preferences
and in case the immigration authorities require proof of purchase.
Important Note: Upon receiving
of tickets, please check the accuracy of names, itinerary of your
tickets/vouchers. If you have any problem, please contact us within
same day; otherwise, SaveFlights.com will not responsible for extra/compensation
occurred.
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What electronic ticket looks like? |
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