Save Flights .com - Frequently Asked Questions

Option 1 - Book or send enquiry via online forms
To book online, please click on the following forms:
SaveFlights.com - Online Booking

Customers who require additional information on products and who have not yet decided to book may select any of the options below:
SaveFlights.com - Enquiry Form

Option 2 - Book or enquire via telephone
Call SaveFlights.com at +66 (0) 2 932-7112 - 3, 66 (0) 2 539-6106, 66 (0) 1 441 5527

Option 3 - Book via fax
Please print out the following forms provided below and fill up the necessary information.
Then fax it to us at +66 2 932 - 7008
SaveFlights.com - Quick Booking Form

We will response to all requested within 24 hours, if you do not receive response within 24 hours, please resend us your enquiry or call us. If your reservation is confirmed, we will e-mail you the confirmation, prices and method of payment.

Yes, our special airfares are offered for flight originating from Thailand to destination worldwide.

Yes, we will check special airfare with our suppliers and replay via e-mail. Please e-mail your routing at info@SaveFlights.com

After your reservation is confirmed, we will e-mail confirmation with reservation code under Amadeus System. Please enter www.Checkmytrip.com and complete reservation code and your last name. Your travel itinerary will be display as example below:

In general, airline will set due date to issue ticket 7-10 days prior to departure dates. However, during the peak season or some promotion airfare, deadline will be set earlier than usual which we will inform you upon booking confirmation.

E-ticket is the most convenient way to buy airline tickets. It's a quick and reliable alternative to traditional paper airline tickets.

With e-ticket, there is no paper ticket to misplace, forget or get stolen and save on ticket delivery fee.
E-ticket is now available at your services on following airlines:

American Airlines (AA)
Air China (CA)
Air Canada (AC)
Air Frances (AF)
Austrian Air (OS)
Alitalia Air (AZ)
Asiana Air (OZ)
All Nippon Air (NH)
Bangkok Airways (PG) - eticket is now available- except Yangon, Maldives.
British Airways (BA)
China Air (CI) - except flight to USA domestic cities interline with other airlines
Cathay Pacific (CX)
China Eastern Air (MU)
China Soutern Air (CZ)
Eva Air (BR)- except flight to USA domestic cities interline with other airlines
Emirate Air (EK)
Etihad Air (EY)
Finn Air (AY)
Gulf Air (GF)
Japan Air (JAL)
Korean Air (KE)
Kuwait air (KU)
KLM Royal Dutch Airlines (KL)
LTU (LT)
Lao Airlines (QV)
Lufthansa Airlines (LH) - except flight to Ho Chi Minh
Malaysia Airlin (MH)
Swiss International Airlines (LX)
Northwest Airlines (NW)
Philippines Air (PR)
Qantas Airways (QF)
Qatar Air (QR)
Royal Brunei Air (BI)
Scandinavian Airlines (SK)
Singapore Airlines (SQ)
Thai Airways (TG) - except flight to Yangon, Kuala Lumpur, Kunming
Turkish Air (TK)
United Air (UA)
Vietnam Air (VN)

Yes, there is an extra fee depending on airlines' policy.

You can make a reservation and purchase for others (using your credit card) even if you are not including yourself on the reservation. However, after payment done online, we would require cardholder to complete credit card form (Amex credit card form) and fax back with copy of credit card (front/back) to our Bangkok Office at fax number +662 932 7008.

It is no longer required to reconfirm your flight with an airline. However, some airlines still require passengers to reconfirm flights with the airline 72 hours prior to departure are

- Aeroflot Russian Air (SU)
- AeroSvit Ukraine Air (VV)
- Air China (CA)
- Air India (AI)
- Biman Bangladesh (BG)
- China Eastern Airlines (MU)
- China Southern Air (CZ)
- Egypt Air (MS)
- Garuda Airlines (GA)
- Indian Air (IC)
- Kuwait Airways (KU)
- Myanmar Airways (8M)
- Qatar Airways (QR)
- Royal Jordan Air (RJ)
- Turkish Airlines (TK).
- Vietnam Airlines (VN)

Upon your reservation is confirm, ticket condition will be stated in the e-mail we have send. If your travel dates is changeable, you may e-mail our reservation at info@SaveFlights.com or contact airlines to process change at least 48 hours before the original ticketed departure date at free of charge. However, some airlines require passenger to make changes 7-10 days before departure which our reservation will inform you beforehand.

Each airline has different rules and policies on cancellation and changes. SaveFlights.com will let you know ticket conditions, cancellation and changes policies before you buy your tickets. If you have specific questions, please ask one of our staff before purchasing tickets.

After ticket is issued, in general, airline rules are as follows:

• Date changes are possible in a limit of validity period; otherwise exceptional rules will be stated.
  Mostly, airline tickets are refundable except some promotion air-tickets are non-refundable.
  Mostly, airline tickets are refundable except very special air-tickets are non-refundable.
• Cancellation Policies (in case of refundable tickets)
  - Unused ticket cancellation, approximately 15-30% penalty fee of ticket fare will be charged by airlines.
  - Partial-used air-ticket is non-refund.

To make sure your ticket condition, please contact our reservation via phone or e-mail Ticket@SaveFlights.com or Info@SaveFlights.com

1. After issued ticket and there is any cancellation, please send an e-mail informing our staff at Info@SaveFlights.com
1. Send air-ticket to us to process refund with airlines at following address:

SaveFlight Travel (SaveFlights.com)
579/4 Soi Ladprao 64, Ladprao Road, Wangthonglang District, Bangkok 10310 Thailand.

• Process of refund with airlines will take 2-3 months.
• After we received refund from airlines, we will e-mail notifies of refunded amounts and then process refund money accordingly via money transfer or credit card according to your payment method.

If you lose your tickets, the airline will require that you do the following:

• Go to police station in nearest area to do a police report. Please make sure you allow some extra time before your scheduled flight for this process.
• Bring the police report to contact airline that you will fly with at nearest airline office for example, you purchase air-ticket with us flight to Frankfurt on Royal Brunei Airlines, you lost ticket in Manila, you need to contact Royal Brunei Airlines Office in Manila for re-issue ticket.
• Re-purchase the lost ticket according to that airline's policies. The airline will consider all the paper and will decide to re-issue the ticket at some fee.
• Please note that these rules and charges are directed by the airline and SaveFlights.com cannot authorize any variations to them.
  
  

Fares shown are for one adult, quoted in Thai Baht. These fares are included airline-imposed fuel surcharges, taxes and security surcharge. Price does not include Bangkok Departure Airport taxes (Thai Baht 500), payable at Bangkok Airport on departure

There is no fee to access and use our on-line reservations system to research or process booking

Full prepayment is required for our special airfare; you may make payment using the following methods as follow:

1. Cash : This method is exclusive for customer within Bangkok area only, upon ticket delivery, you can pay cash to SaveFlights.com's messenger who provides you the evidence of receipt in return. This method do not available for student/youth ticket, Air India, India Air, Royal Nepal Airline, Egypt Air and some special promotion air-tickets.

2. Bank Transfer :

2.1 Oversea Remittance : Payment should be received before ticketing due date, with all bank transfer charges/ fees to be paid by client. Kindly inform your bank to pay in full to cover all bank transfer fee. Please fax or e-mail a copy of pay-in slip at info@SaveFlights.com or fax. +66 (0) 2 932-7008

The bank account name : SAVEFLIGHT TRAVEL Co., Ltd.
The bank name : United Oversea Bank (Thai) -UOB
The bank branch : Top Ladprao
The account Number : 128-2-20431-0
Bank Swift Code : BKASTHBK
The bank address : Central Ladpraod Department No.16971 Phaholyothin, Chatuchak, Thailand.

2.2 Domestic Transfer : Payment by bank transfer must be made to "SaveFlight Travel Co., Ltd" via one of the following accounts: Please fax or e-mail a copy of pay-in slip at info@SaveFlights.com or fax. +66 (0) 2 932-7008

Alternatively, you may print out our credit card form, print out, complete and fax back to us at + 66 2 930-6354. Click here for credit card form

3. Credit card :
Currently, we accept VISA, MasterCard and American Express (AMEX). Your order will be processed once we receive the approval from related credit representative. Once approved, your credit line will be reserved as per your order amount (For online credit card payment, your credit line will be reserved in the bank system for 7 days no matter your order is cancelled).

3.1 VISA and Master Card : Online - Charge 3% credit card fee

You can safely shop at SaveFlights.com by using your VISA and MasterCard from any issuing banks. We will email booking confirmation together with secured online payment site, the system will be linked to our representative bank's web page where your credit card information must be filled and processed. Credit card information will be encrypted and transferred under secured server. Once the transaction is approved, the system will show 'COMPLETED' page. If page show 'rejected', please contact your bank to authorize charges.

3.2 American Express (AMEX) : Offline - Charge 3.5% credit card fee

This is off-line system, We will email booking confirmation together with secured online payment site, where your credit card information must be filled, page will be showed completed and then we need to get approved code from Amex. After approved, payment confirmation will be sent via email to you.

3.3 Visa, Master Card, JCB : EDC machine - Charge 2.75% credit card fee

This option will be available only at SaveFlights.com office Bangkok, your credit card will be verified by Electronic Data Capture machine. Therefore, credit card owner has to pick up the ticket by himself/herself. Payment must be completed before ticketing due date.

It's truly safe and secure to pay on-line with Bank of Ayudhya (KrungSri Bank)

A peace of mind is provided through our proven state of the art technology with advanced security measure. All information transmitted over the Internet is encrypted using the 128 -bit Secure Sockets Layer (SSL) protocol to ensure data confidentiality and integrity. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end-to-end encryption is also adopted within the bank's computer networks and resources. Firewall systems are to detect and prevent any form of illegitimate activities on our network systems. Moreover, there are regular security reviews of our systems by our internal system auditor as well as external security experts.

More safely, Krungsri e- Payment also supports 3-D secure innovation: and helping merchants to ensure online shoppers that their private information is double-protected.

1. SaveFlights.com will email booking confirmation together with secured online payment site
2. Enter the secured online site and complete contact detail, services information and then click submit button. You will be redirected to Krungsri credit card e-Payment.
3. Complete credit card information
4. Krungsri e-Payment system processes the online authorization and display the transaction status.
5. After transaction completed, you will receive email confirmation of order from Bank of Ayudhya PCL.(www.KrungSri.com).

1. Electronic ticket (e-ticket) : After payment done, eticket will be send via email (eticket will stated passenger name, itinerary, airlines confirmation code and ticket number). Just print it out and bring for check-in reference.

2. Paper ticket : SaveFlights.com are happy to delivery air-ticket in Thailand FREE OF CHARGES (In & around Bangkok, we arrange ticket delivery by messenger, other provinces by EMS (Express Mail). The Oversea delivery is also available by FEDEX Click here for FeDex Delivery fee

Important Noted: Upon receiving of tickets, please check the accuracy of names, itinerary of your tickets/vouchers. If you have any problem, please contact us within same day; otherwise, SaveFlights.com will not responsible for extra/compensation occurred.

If you are on connecting flight and do not stay overnight in Bangkok, we are able to arrange delivery at Bangkok Airport. Our representative with your name signboard will be waiting for you in front of airline check-in counter 3 hours before departure to hand over you the ticket. This services if free of charge.

Once we issue e-ticket, we will e-mail or fax you the Electronic Ticket Receipt. In Electronic Ticket Receipt will indicate your full flight information, airlines confirmation code, ticket number. Please print-out this e-ticket receipt as your check-in preferences and in case the immigration authorities require proof of purchase.